On Friday I lead our monthly Adopt A Class meeting. There is
a total of twenty two volunteers all which I have yet to meet everyone. The
volunteers was due to meet in the main lobby at 11:40 am. Kenny is a volunteer I
have not previously meet before. When Kenny arrived in the hallway I assumed he
was someone else because of his ethnicity. Kenny is Chinese I had assumed his
name would be of the Chinese origin. After I gathered my thoughts realizing I
was being prejudice against Kenny mentally I proceed to be the leader
expected. While Kenny, Michelle Adrienna
and myself were in the car talking Kenny began speaking I turned to face him so
I can clearly hear him talk. When it was my turn to talk I faced him while
speaking slowly and annunciate each word clearly to ensure Kenny understood
me. When I spoke to Adrienna I turned away from her began talking normal.
From my experience when working with individuals of a
different cultural groups I communicate differently. I use facial expressions
and gestures to effectively communicate. This tactics are effective for me
because there is a language barrio that exist. When I use hand gestures and
different facial expressions this helps the individual I am communicating
understand me. It also helps me understand them because they tend to use hand
gestures or use objects as a references. I have adapted this method of
communication a few years ago when I began working in customer service.
Hi Deondrea,
ReplyDeleteIt's interesting that your experience in customer service has influenced your communication, I also worked in customer service (over the phone) and found that multiple times I've used those phone skills that I learned to bolster my communication now that I'm older.
We can each do little things that really help our message to be so much clearer to those that might be struggling to understand.
Machaela